Frequently asked Questions

Where do I deliver my gift to?

If you wish to purchase your gift from a local or online retailer of your choice. You can then hand deliver your gift (wrapped or unwrapped) to Middleton Grange Shopping Centre, Hartlepool, TS24 7RZ. Anyone wanting to order online should arrange delivery to: FAO Cash for Kids, QE Facilities, Spire House, Spire Rd, Glover Ind Est. Washington NE37 3ES

I have not received a confirmation email.

The website is designed to send system generated emails. However, if you do not receive one, it does not mean that your request has not been registered. Your gift selection will still be logged on the system. Please feel free to select another gift if you are not sure.

How do I know the child will get the gift?

The Cash for Kids Mission Christmas Team will be distributing the gifts to children in need across our region.

Can you confirm receipt of my gift?

Unfortunately, because of the size of the campaign and the thousands of gifts we are receiving daily, we are unable to confirm receipt.

You could check the item has been delivered with the retailer where you purchased the item. Once delivered, charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

Can I wrap my gift?

Wrapping the present is a lovely idea, thank you. Please leave a note as to what is inside the wrapped present.

The gift I have chosen is out of stock

That is ok. If you find that your specific gift is out of stock please feel free to find a suitable alternative. Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

Can extras be added to my gift?

That would be a lovely gesture. Please feel free to add any age related items to your present.

I have just ordered a present for a child and put my own name on the delivery. Will this still reach the child?

Yes it will. Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

I have put my name on the order by accident. Will the child still receive their gift?

As long as the address is correct, the item will be delivered to the correct location and the child will still receive their gift. Thank you so much for your generosity.

Can I donate money?

Unfortunately, The Hartlepool Giving Tree cannot accept donations but you can donate to Mission Cash for Kids, Mission Christmas.

I live abroad I still take part?

Yes. You will need to purchase your gift through the Cash For Kids Mission Christmas link (available on your tag) to donate if you live outside of the UK. Anyone wanting to order online should arrange delivery to: FAO Cash for Kids, QE Facilities, Spire House, Spire Rd, Glover Ind Est. Washington NE37 3ES

Outside the North East

If you are not based in the North East please look here https://cashforkids.org.uk/locations to find your local radio station's website and apply from there.

What are the eligible funding areas and the eligibility criteria?

https://assets.cashforkids.org.uk/mission-christmas/docs/eligibility.pdf

Can I hand deliver a present?

You can purchase your gift from a local or online retailer of your choice. You can then hand deliver your gift (wrapped or unwrapped) at Middleton Grange Shopping Centre, Hartlepool, TS24 7RZ.

Who are Cash for Kids and what is Mission Christmas?

Cash for Kids is a grant-giving charity helping the children that need it most across the UK.

Their mission is to improve the lives of disadvantaged children and young people in our communities who are affected by poverty, illness, neglect or have additional needs. We believe that all children should be able to express their individuality, achieve their potential and live life to the full.

They work with grass-roots organisations that aim to make a difference to young lives, directly supporting families who often have nowhere else to go.

Collectively Cash for Kids are forecasting to have raised over £19.2 million across the UK in 2020, supporting 396,639 children.

https://cashforkids.org.uk/about

Mission Christmas is the Gift Giving arm of Cash for Kids. Because of you we were able to make sure that Mission Christmas distributed over 254,000 children across the UK received gifts in 2020.

We know that this year is going to be tough for so many families once again, with the impact of the pandemic still pushing people who were previously managing into poverty.

The Hartlepool Giving Tree partnered with Mission Christmas last year and distributed over 170,000 Christmas presents to children across the UK. It worked so well we are working together again this year.