Frequently asked Questions

What name and address do I use?

Please use the new postal address (we politely request that you do not post the item to Middleton Grange Shopping Centre as this will eventually need to be shipped to the Mission Christmas campaign address)

Hartlepool Giving Tree
Unit 2,
Kingsway Interchange,
Eleventh Avenue,
Team Valley Trading Estate,
Gateshead
NE11 0JY

I have not received a confirmation email.

The website is designed to send system generated emails. However, if you do not receive one, it does not mean that your request has not been registered. Your gift selection will still be logged on the system. Please feel free to select another gift if you are not sure.

How do I know the child will get the gift?

Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

There is no code & how will you know who my present is for?

The size of the campaign means we can support children across the UK rather than just regionally. It was at this point the original coding strategy was removed.

Can you confirm receipt of my gift?

Unfortunately, because of the size of the campaign and the thousands of gifts we are receiving daily moment we are unable to confirm receipt.

You could check the items has been delivered with the retailer you purchased the item. Once delivered, charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

Can I have the item delivered to me and post it myself?

Yes you can. Please use the following address.

Hartlepool Giving Tree
Unit 2,
Kingsway Interchange,
Eleventh Avenue,
Team Valley Trading Estate,
Gateshead
NE11 0JY

Can I wrap my gift?

Wrapping the present is a lovely idea, thank you. If you are posting it please use the delivery address. Please leave a note as to what is inside the wrapped present.

The gift I have chosen is out of stock

That is ok. If you find that your specific gift is out of stock please feel free to find a suitable alternative. Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

Can extras be added to my gift?

That would be a lovely gesture. Please feel free to add any age related items to your present.

I have just ordered a present for a child and put my own name on the delivery. Will this still reach the child?

Yes it will. Charity volunteers will match the item with children across the UK by liaising with the organisations and charities we are working with.

I have put my name on the order by accident. Will the child still receive their gift?

As long as the address is correct, the item will be delivered to the correct location and the child will still receive their gift. Thank you so much for your generosity.

Can I donate money?

Unfortunately, The Hartlepool Giving Tree cannot accept donations but you can donate to Mission Cash for Kids, Mission Christmas.

I live abroad I still take part?

Yes of course. Please feel free to use any on-line retailer and remember to use the following address.

Hartlepool Giving Tree
Unit 2,
Kingsway Interchange,
Eleventh Avenue,
Team Valley Trading Estate,
Gateshead
NE11 0JY

How do I request donations of presents from the campaign?

North East

If you are applying to the Mission Christmas North East 2021 appeal please use this link.

https://www.cashforkidsgive.co.uk/mission-christmas/north-east/

Outside the North East

If you are not based in the North East please look here https://cashforkids.org.uk/locations to find your local radio station's website and apply from there.

What are the eligible funding areas and the eligibility criteria?

https://cfk.bauermedia.co.uk/2021/mission/docs/eligibility.pdf

Can I hand deliver a present?

You will be able to hand deliver your gift into Middleton Grange Shopping Centre.

Middleton Grange Shopping Centre,
(adjacent to Deichmann Shoes and River Island)
Hartlepool,
TS24 7RZ

We have created a postal area for hand delivered donations which is located adjacent to Deichmann Shoes and River Island.

Who are Cash for Kids and what is Mission Christmas?

Cash for Kids is a grant-giving charity helping the children that need it most across the UK.

Their mission is to improve the lives of disadvantaged children and young people in our communities who are affected by poverty, illness, neglect or have additional needs. We believe that all children should be able to express their individuality, achieve their potential and live life to the full.

They work with grass-roots organisations that aim to make a difference to young lives, directly supporting families who often have nowhere else to go.

Collectively Cash for Kids are forecasting to have raised over £19.2 million across the UK in 2020, supporting 396,639 children.

https://cashforkids.org.uk/about

Mission Christmas is the Gift Giving arm of Cash for Kids. Because of you we were able to make sure that Mission Christmas distributed over 254,000 children across the UK received gifts in 2020.

We know that this year is going to be tough for so many families once again, with the impact of the pandemic still pushing people who were previously managing into poverty.

The Hartlepool Giving Tree partnered with Mission Christmas last year and distributed over 170,000 Christmas presents to children across the UK. It worked so well we are working together again this year.

What other charities are you working with?

Harbour

Harbour works with families and individuals who are affected by abuse from a partner, former partner or other family member. If you or someone you know is being abused or being abusive to others then use our website to learn about the help which is available. www.myharbour.org.uk

Hartlepool Carers

At Hartlepool Carers we provide support for people who look after others. www.hartlepoolcarers.org.uk Thank you so much and please know your donations will be put towards making a child smile this Christmas.